Tenant Resources
We're here to support you. Find everything you need- from maintenance requests and forms to your rights as a NYC tenant.
Responsive, Respectful Tenant Management
Tenant Resources
Everything You Need
Submit a Repair Request
Need a repair? Contact our team directly by phone or email to submit a maintenance request. We respond promptly and coordinate with qualified vendors.
Tenant Forms
Access important forms including move-in/move-out checklists, maintenance request forms, and lease-related documentation.
Know Your Rights
NYC tenants have important rights under local and state law. We encourage all tenants to be informed about their rights and responsibilities.
Find An Apartment?
Finding the right apartment starts here. Browse available rentals and schedule a walkthrough to explore properties that match your needs. Our team is ready to help you find your next home.
NYC Tenant Rights
- Right to a habitable apartment in good repair
- Right to heat (68°F from Oct 1–May 31, 6am–10pm; 55°F overnight)
- Right to hot water at 120°F year-round
- Right to a smoke-free building (where applicable)
- Right to proper notice before entry by management
- Right to organize with other tenants
- Protection from harassment and unlawful eviction
- Right to a receipt for cash rent payments
Tenant FAQ's
Frequently Asked Questions
By submitting a repair request form via www.ravehomesnyc.com/repair-request. For urgent issues, you can contact our office directly by phone at 347-343-2030 or by email at info@ravehomesnyc.com.
For all requests, please describe the issue in detail and include your unit address. We will respond within 1–2 business days for non-urgent requests, and within 24 hours for urgent requests.
Urgencies include: no heat in winter, gas leaks, flooding or major water leaks, no hot water, broken locks or security issues, and electrical hazards. For maintenance emergencies, call us immediately at 347-343-2030.
Rent payment instructions are provided in your lease agreement. Please contact our office at info@ravehomesnyc.com if you have questions about your payment method or need to update your payment information.
Notice requirements depend on your lease terms and length of tenancy. Under New York law, landlords are generally required to provide 30, 60, or 90 days' advance written notice before a lease non-renewal, depending on how long the tenant has occupied the property. We will contact you well before your lease expires to discuss your renewal options.
Yes. Rave Homes NYC works with Section 8 (HCV), CityFHEPS, HASA, and other NYC housing voucher programs. We are experienced with the inspection and approval process and welcome voucher holders.
Email us at info@ravehomesnyc.com with your name, unit address, and a description of the issue. We will follow up to schedule an assessment or repair.
Tenants are responsible for keeping the unit clean, notifying management of any maintenance issues promptly, not making unauthorized alterations, paying rent on time, and complying with all lease terms and building rules.
Upon move-out, we will conduct a final inspection of your unit. Your security deposit will be returned, minus any deductions for damages beyond normal wear and tear, within the timeframe required by New York State law.