Tenant Resources
We're here to support you. Find everything you need — from maintenance requests and forms to your rights as a NYC tenant.
Responsive, Respectful Tenant Management
At Rave Homes NYC, we believe that well-managed tenants and well-maintained properties go hand in hand. We take a tenant-forward approach — meaning we prioritize clear communication, timely responses, and professional service at every step.
Whether you need to submit a maintenance request, access important forms, or have questions about your lease, our team is here to help. We treat every tenant with respect and work to ensure your home is a safe, comfortable, and well-maintained place to live.
Tenant Resources
Everything You Need
Submit a Maintenance Request
Need a repair? Contact our team directly by phone or email to submit a maintenance request. We respond promptly and coordinate with qualified vendors.
Tenant Forms
Access important forms including move-in/move-out checklists, maintenance request forms, and lease-related documentation.
Know Your Rights
NYC tenants have important rights under local and state law. We encourage all tenants to be informed about their rights and responsibilities.
Move-In / Move-Out
Information about your move-in inspection, move-out procedures, security deposit return, and what to expect at each stage.
NYC Tenant Rights
New York City tenants have strong protections under local and state law. We are committed to upholding these rights and encourage all tenants to be informed. Below is a summary of key tenant rights in NYC.
For comprehensive information, visit the NYC Housing Preservation & Development (HPD) website or call 311.
- Right to a habitable apartment in good repair
- Right to heat (68°F from Oct 1–May 31, 6am–10pm; 55°F overnight)
- Right to hot water at 120°F year-round
- Right to a smoke-free building (where applicable)
- Right to proper notice before entry by management
- Right to organize with other tenants
- Protection from harassment and unlawful eviction
- Right to a receipt for cash rent payments
Tenant FAQ's
Frequently Asked Questions
Contact our office directly by phone at 347-343-2030 or by email at info@ravehomesnyc.com. Please describe the issue in detail and include your unit address. We will respond within 1–2 business days for non-emergency requests, and same-day for emergencies.
Emergencies include: no heat in winter, gas leaks, flooding or major water leaks, no hot water, broken locks or security issues, and electrical hazards. For emergencies, call us immediately at 347-343-2030.
Rent payment instructions are provided in your lease agreement. Please contact our office at info@ravehomesnyc.com if you have questions about your payment method or need to update your payment information.
Notice requirements depend on your lease type and length of tenancy. NYC law requires landlords to provide advance notice before non-renewal. We will contact you well in advance of your lease expiration to discuss renewal options.
Yes. Rave Homes NYC works with Section 8 (HCV), CityFHEPS, HASA, and other NYC housing voucher programs. We are experienced with the inspection and approval process and welcome voucher holders.
Email us at info@ravehomesnyc.com with your name, unit address, and a description of the issue. We will follow up to schedule an assessment or repair.
Tenants are responsible for keeping the unit clean, notifying management of any maintenance issues promptly, not making unauthorized alterations, paying rent on time, and complying with all lease terms and building rules.
Upon move-out, we will conduct a final inspection of your unit. Your security deposit will be returned, minus any deductions for damages beyond normal wear and tear, within the timeframe required by New York State law.